Terms and Conditions

We constantly strive to meet the needs of our clients and provide as much availability as we can. We understand that our clients lead busy lifestyles which can change, sometimes with little notice. So, in order to fulfil everyone’s needs, we have some reasonable terms which clients agree to adhere to when booking with Beauty and Bubbles.

Cancellations / Appointment Changes

We ask for cancellations or changes to appointments to be made at least 24 hours in advance. Failure to adhere to this may result in future appointments requiring pre-payment. This to be at the discretion of Beauty and Bubbles Ltd.

We will take into account exceptional circumstances, however this to be at the discretion of Beauty and Bubbles Ltd.

No-Shows

A “no-show” is where a client does not turn up for a pre-booked appointment and does not contact the salon to cancel in advance. In the event of a no-show we will contact the client to arrange payment for the loss of income incurred as the appointment could have been booked by another client.

Clients with previous no-shows will usually be required to make full pre-payment for future appointments. This to be at the discretion of Beauty and Bubbles Ltd. If a client is registered with the Beauty and Bubbles Reward scheme, we reserve the right to forfeit any reward(s) and/or points against the value of your appointment.

Failure to pay the costs of missed appointment(s) or regular missed appointments may result in future bookings being declined/cancelled. This to be at the discretion of Beauty and Bubbles Ltd.

Deposits and Pre-Payments

Due to the long duration of some appointments, we may request a deposit of 50% of the appointment value to secure a booking. This will be requested on bookings of over an hour of time and/or bookings amounting to over £50. We offer the ability to pay via a secure link sent via email, at the salon or over the phone. We do not keep any card/address details as these are input directly into our card terminal.

A deposit is refundable in the event a client cancels/changes their appointment giving at least 24 hours’ notice. We will accept pre-payments for some bookings if you wish. Pre-payments are also refundable in the event the booking is cancelled/changed with at least 24 hours’ notice.

Deposits or pre-payments for bookings which are either cancelled with less than 24 hours’ notice or where the client does not show for their appointment are non-refundable in any circumstance. 

Bookings for 2-4 people – require a 50% deposit of the total value to secure the booking which must be paid at point of booking. Should a member of the party fail to attend or has given less than 24 hours’ notice of a change or cancellation, their portion of the booking is non-refundable and the total booking value is still payable. This also applies should a member of the party arrive late to their booking; please refer to the late arrivals terms and conditions which also apply.

Bookings for 5 or more people – require a 50% deposit of the total value to secure the booking which must be paid at point of booking. Should a member of the party fail to attend or has given less than 72 hours’ notice of a change or cancellation, their portion of the booking is non-refundable and the total booking value is still payable. This also applies should a member of the party arrive late to their booking; please refer to the late arrivals terms and conditions which also apply.

We will not refund any deposit or pre-payment in the event a client has booked at the incorrect/wrong venue and therefore cannot attend their appointment.

Late Arrivals

We will always try to accommodate our clients as best we can and we understand that sometimes things can happen in the day that can make clients run late. However, due to our busy diary and to minimise the impact on other clients, we may not be able to fulfil an appointment if a client is 5 minutes or more late. We ask that clients use reasonable endeavour to let us know as soon possible if they are running late as we may be able to delay the appointment. This is subject to availability and cannot be guaranteed.

If a client arrives late to a multiple treatment booking or for a group booking, the treatment time may be cut down but full payment will still be required. This is due to the time that has been allocated for that appointment as another client could have been offered that availability. This will also affect any deposit that has been paid as these are non-refundable.

Treatment Packages

Packages of treatments are non-refundable, but may be transferrable or redeemable for credit for use against other treatments. This is at the discretion of Beauty and Bubbles. Reward points are not collected, or able to redeemed on packages.

Skin/Patch Tests

Some of the treatments we offer require a skin/patch test a minimum of 24 hours in advance of an appointment. These are required on all treatments which involve tinting and lash extensions. All treatments which require a skin/patch test are advertised as such. Failure to attend a skin/patch test will require treatments to be either rescheduled or cancelled. This is for insurance purposes and client safety.

If a client has not had a treatment which requires a patch test for 6 months or more, we will require them to come for a new skin/patch test. Where a client fails to attend a patch test for an appointment where a deposit has been paid, the deposit will be non-refundable. A new deposit may be required to book another appointment.

Corporate Club / Student Discount Scheme

Upon production of relevant proof (e.g. expiry date on student card/work I.D.) we may apply a discount to your treatment. Offers can be used only on full priced treatments and not in conjunction with any other offer/promotion.

In order to receive the applicable discount, all appointments must be booked and paid for directly with Beauty and Bubbles and not through any third party.

Beauty and Bubbles reserve the right to remove membership or eligibility to the Corporate Club/Student Discount Scheme at any time or to amend/revoke the discount.

Gift Vouchers

To redeem a gift voucher, a code must either be printed or displayed on phone. Gift vouchers are valid for 12 months from date of purchase. Beauty and Bubbles are not responsible for lost, stolen or expired vouchers.

Gift vouchers are non-refundable, non-transferrable and cannot be exchanged for cash.

Gift vouchers are not valid with any offer/discount at Beauty and Bubbles.

Appointments must only be booked directly with Beauty and Bubbles and not through any third party.

Children

We do allow Children in our salon. However please bear in mind that our clients look forward to their appointments with us in an environment away from the stresses of general life. We are also a fully licensed premises and we also offer a range of relaxing treatments. For these reasons we do politely ask that you consider leaving Children at home if you can, however you can bring them to the salon if you wish/have no other options available.

Beauty and Bubbles Ltd reserve the right to amend, change, revoke or refuse any of the above terms without any notice.